I have been working with Instant Consult since 2020. I take great pride in the pivotal role it plays as a primary access point for the 20% of Australians who lack a regular GP, as well as for those individuals who struggle to secure timely medical appointments. Instant Consult is able to reach patients in all areas of Australia and I am often fascinated to learn about the unique locations and situations of those I consult. It has broadened my understanding of Australia’ national health challenges and the essential role of telehealth within this. I often find myself contemplating the alternatives these patients might have resorted to in the absence of our service, making me appreciate the profound impact of what we do. What I find most gratifying in my role is witnessing the genuine appreciation and value that patients place on our service during telehealth consultations. Looking ahead, I am enthusiastic about the prospect of continuing my journey with Instant Consult, dedicated to furthering the development of telehealth to enhance the efficiency, effectiveness, and accessibility of healthcare services for all.